Preamble
This Return and Refund Policy applies to all purchases made on the website "La boutique de Laure Phelipon" by Mandonnaud Samuel, hereinafter referred to as "the Seller". By validating their order, the Customer accepts without reservation the entirety of these return and refund conditions.
In accordance with Article L221-18 of the Consumer Code, the Customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to justify reasons or pay penalties, except for return shipping costs.
The right of withdrawal does not apply to:
To make a return, the Customer must follow these steps:
Return Shipping Costs: The return shipping costs are the responsibility of the Customer.
The refund will be made within 14 days of receipt of the returned product by the Seller, provided that the product is returned in good condition and complete. The refund will be made using the same payment method as the one used for the initial transaction, unless the Customer expressly agrees to another refund method.
In the event of receiving a defective or non-compliant product with the order, the Customer must inform the Seller as soon as possible and no later than 14 days after receipt of the product. The Seller will then proceed with the exchange or refund of the product, according to the Customer's preference. The return shipping costs will be covered by the Seller in this case.
The products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles L217-4 and following of the Consumer Code and Articles 1641 and following of the Civil Code.
In the event of a dispute relating to this Return and Refund Policy, French law applies. Any claim can be addressed to the Seller by email at mandonnaud.s@gmail.com. In the absence of an amicable agreement, the dispute will be submitted to the competent courts of Limoges.
For any questions or requests for information regarding the Return and Refund Policy, the Customer can contact the Seller: